Returns & Exchanges

We want you to love what shows up at your door. But because we sell food products and made-to-order apparel, there are a few things you should know about returns and exchanges.

If we made a mistake or something arrived damaged, defective, or otherwise not the way it should be, we'll work to make it right.

Rubs & Food Products

For food safety reasons, all rubs, seasonings, and other food products are final sale and cannot be returned or exchanged once purchased.

We cannot accept returns because you changed your mind, ordered the wrong product, or simply decided a flavor wasn't for you.

However, if your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible. We'll review the issue and work with you on an appropriate replacement or resolution.

Boxes & Gift Sets

Because our boxes and gift sets contain food products, they are also final sale and are not eligible for standard returns or exchanges.

If your box arrives damaged, contains an incorrect item, or is missing something that should have been included, please let us know so we can make it right.

Apparel

Our apparel is made to order specifically for you through our print-on-demand fulfillment partners.

Because each item is produced after your order is placed, we cannot accept returns or exchanges for:

Ordering the wrong size
Selecting the wrong color
Changing your mind after ordering

Please review the available Size Guide carefully before placing your order.

If your apparel arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. Please include photographs showing the issue so we can review it and work with our fulfillment partner to provide an appropriate replacement or resolution.

Damaged or Incorrect Orders

Things happen. Bottles can break. Packages can have a rough trip. Occasionally the wrong item can find its way into a box.

If something isn't right when your order arrives, please contact us and include:

Your order number
A brief description of the problem
Photographs of the product and packaging when applicable

Please do not discard damaged products or packaging until we've had an opportunity to review the issue.

Proof of Purchase

Proof of purchase is required for replacements or other order resolutions.

Your order number is best, but we may also be able to locate your purchase using the name or email address associated with the order.

Refunds

Because our food products and made-to-order apparel are generally final sale, we do not offer refunds for changes of mind, personal preference, or incorrect size/color selections.

In circumstances where we are unable to fulfill an order, a product is unavailable, an order cannot reasonably be replaced, or a refund is otherwise appropriate or required by law, we may issue a refund to the original payment method.